Event Check-in · Proposed AI workflow
Fill a workshop seat from the waitlist
During morning check-in, a cancellation opens one workshop seat and staff need to contact the next eligible attendee.
Try the Event Check-in demo →Application screenshots · Sample data
How Event Check-in works today
Find Demo attendee A · Workshop in Waitlisted. Move them to Registered when the seat is confirmed and Checked in when they arrive.
Simulation · Fictional records
Walk through the chat
Follow the scripted conversation and review the proposed action. Choices affect this walkthrough only.
Requester
Who is next for the workshop seat that just opened?
Proposed agent workflow
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Read
On a cancellation, compare workshop capacity and active registrations in Event Check-in. Return one open seat.
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Check
With a seat available, check waitlist timestamps, workshop eligibility and session conflicts. Select Attendee A.
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Offer
After staff authorize the offer, check contact details in the attendee record and place a 10-minute hold. Record the offer and await acceptance.
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Accept and update
When Attendee A accepts, verify the offer, expiry and remaining capacity. Consume the hold and move their entry to Registered.
Result after approval
Workshop seat assigned. Attendee A moved to Registered.
Exception path
If acceptance arrives after the hold expires, the assistant tells staff that the offer lapsed. Attendee A’s registration stays pending while the check-in lead checks whether the seat has been offered onward.
What to measure in a pilot
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Time to refill
Measure from cancellation to a confirmed replacement registration.
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Waitlist order adherence
Audit offers against the earliest eligible entry at the time of each offer.