Website support chatbot
Answers common product and policy questions from your help center, then routes edge cases to live agents with full context.
Service
AI Chatbots & Assistants
Customer chatbots that answer from your knowledge base — and connect visitors to a real person when it matters.
What this means in plain terms
Mak IT Solutions builds customer chatbots that help themselves first and escalate cleanly when a human should take over.
Your bot answers from your help articles, product docs, FAQs, and policies — not from the open internet. Visitors get fast, on-brand replies with sources your team can trust. When confidence is low, the topic is sensitive, or the customer asks for a person, the conversation hands off to your support or sales team with full context preserved.
We design conversation flows, connect your knowledge base, set handoff rules into the tools you already use (live chat, ticketing, WhatsApp, CRM), and launch with containment and quality metrics so you can see what the bot resolves — and where people still need to step in.
Who this is for
If any of these sound like your organization, this engagement is a fit.
- Support leaders who want faster first response without losing the human touch
- Sales and success teams that qualify or guide before a live conversation
- E-commerce and SaaS brands answering the same product questions all day
- Companies ready to replace FAQ hunting with a bot that knows when to escalate
Problems we solve
Common blockers we address up front in structured delivery.
Will it invent answers?
We ground replies in your knowledge base and escalate when the bot is unsure — not when it is guessing.
What about angry or complex cases?
Handoff rules send high-stakes conversations to a real person with the transcript attached.
How do we keep answers current?
You get a maintainable content path so your team can update docs without rebuilding the bot.
Where does it live?
Website widget, WhatsApp, or inside your product — matching where customers already ask for help.
What you get
Concrete delivery areas typically included when organizations engage Mak IT Solutions for AI Chatbots & Assistants.
- Conversation design for your top customer intents
- Knowledge-base connection (docs, FAQs, help center)
- Answers grounded in your content with clear citations where useful
- Human handoff into chat, tickets, or CRM with conversation context
- Brand voice, safety, and escalation rules
- Launch support, training, and a path to keep content current
How we work
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1
Map the questions customers ask most and where a person must take over
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2
Connect and structure your knowledge base; define brand voice and guardrails
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3
Build the bot, handoff paths, and channel launch (web widget, WhatsApp, or in-app)
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4
Go live with quality checks, containment metrics, and owner handover
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Samples
How chatbot engagements usually look
Representative patterns for customer-facing bots — knowledge answers first, people when it counts.
Sales qualification bot
Guides visitors through needs and budget questions, books meetings, and hands warm leads to sales with a clean summary.
WhatsApp customer assistant
Order status, shipping, and FAQ answers on WhatsApp — with seamless handoff to your support desk when needed.
FAQ
Questions about AI Chatbots & Assistants
Clear answers before you kick off.
Yes. We connect your help articles, product docs, FAQs, and policies so answers come from your content — not random internet guesses.
Packages
Add AI to your business
Give your team (or customers) a smart assistant that knows your company — without replacing the people who still need to make the final call.
AI Trial
Try AI on one real business problem before you invest more.
From $2,500 · 2–4 weeks
See what’s different →
Company Knowledge Assistant
Ask questions in plain language — get answers from your own files, policies, and FAQs.
From $5,000 · 4–8 weeks
See what’s different →
AI Helper for Your Team or Customers
A helpful AI inside your website or tools — drafts, answers, and guides people step by step.
From $6,500 · 6–10 weeks
See what’s different →
Customer Chatbot
A chatbot that answers from your knowledge base — and connects customers to a real person when needed.
From $4,500 · 4–8 weeks
See what’s different →
Ready to discuss AI Chatbots & Assistants?
Share your goals and timeline — our team will propose a clear delivery path with milestones.