AI Automation
Company Knowledge Assistant on Internal Docs
Staff ask in plain language and get cited answers from policies and product docs — with a clear path to human support when confidence drops.
Cover imagery illustrates the project category.
- Client
- Growth-stage SaaS company
- Timeline
- 5-week RAG assistant
- Our role
- AI knowledge systems
- 46%
- Fewer repetitive internal tickets
- 5 wks
- Assistant in production
- Cited
- Answers grounded in docs
The challenge
Answers lived in Notion, Drive, and Slack archaeology. New hires pinged seniors for the same questions every week.
Our approach
We built a grounded assistant over approved corpora with citations, permission-aware retrieval, and escalation to Slack when answers were thin.
Eval harnesses tracked wrong answers weekly.
What shipped
Concrete scope included in this engagement.
- 1 Corpus pipeline and refresh jobs
- 2 Permission-aware retrieval
- 3 Citation UI in the assistant
- 4 Slack escalation path
- 5 Weekly answer-quality evals
The result
Repetitive internal tickets fell about 46%. Onboarding questions shifted to self-serve with citations staff could trust.
Stack
Need a similar outcome?
Tell us your constraints — we’ll map a realistic path.