Mobile
Consumer Loyalty App for a Retail Chain
Members scan, earn, and redeem in one app — push offers tied to real purchase events, not batch blasts that ignore store behavior.
Cover imagery illustrates the project category.
- Client
- Multi-store retail brand
- Timeline
- 5-week mobile loyalty MVP
- Our role
- Mobile & CRM partner
- 38%
- Higher active engagement
- 5 wks
- Loyalty app MVP
- POS
- Earn tied to real purchases
The challenge
Loyalty lived on plastic cards and SMS blasts. Redemption was awkward; offers ignored visit patterns.
Stores needed something cashiers could explain in seconds.
Our approach
A React Native app with QR earn/redeem, tier progress, and event-triggered offers from POS webhooks.
Store staff got a simple tablet mode for assisted redemption.
What shipped
Concrete scope included in this engagement.
- 1 QR earn and redeem flows
- 2 Tier progress and rewards catalog
- 3 Event-triggered push offers
- 4 POS webhook integration
- 5 In-store assisted redemption mode
The result
Active member engagement rose about 38% in pilot stores. Offer redemption became measurable per campaign.
The chain rolled the app to remaining regions after the pilot.
Stack
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