Integrations
ERP–CRM Integration Hub for a Manufacturer
Orders, inventory, and accounts stopped living in two truths — a governed sync hub with retries, dead-letter queues, and ops visibility.
Cover imagery illustrates the project category.
- Client
- Mid-market manufacturer
- Timeline
- 6-week integration program
- Our role
- Systems integration partner
- 60%
- Fewer promise/stock mismatches
- 6 wks
- Hub in production
- Visible
- Failed syncs become tickets
The challenge
Sales promised dates CRM did not know inventory could miss. Nightly CSV jobs failed silently; nobody owned the mapping.
Our approach
We built an integration hub: idempotent syncs, mapping versioning, retries, dead-letter review, and a status board for ops.
ERP remained system of record for inventory; CRM for pipeline.
What shipped
Concrete scope included in this engagement.
- 1 Order and inventory sync maps
- 2 Idempotent message handling
- 3 Retry and dead-letter flows
- 4 Ops status board
- 5 Runbooks for mapping changes
The result
Promise-vs-stock mismatches fell about 60%. Failed syncs became visible tickets instead of silent drift.
Stack
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