Mobile
Field Service Mobile App for Technicians
Technicians stopped juggling paper and WhatsApp — a React Native app with offline job packs, parts lookup, and photo close-out that syncs when signal returns.
Cover imagery illustrates the project category.
- Client
- Regional facilities operator
- Timeline
- 6-week iOS / Android MVP
- Our role
- Mobile product partner
- 44%
- Higher same-day close-outs
- 6 wks
- iOS & Android MVP
- Offline
- Jobs usable without signal
The challenge
Field techs worked from printed packs and chat threads. Status never matched the office; photos for close-out arrived late or not at all.
Connectivity on sites was unreliable — an always-online web app would fail in the field.
Our approach
We shipped a React Native app with offline-first job packs, barcode parts lookup, guided photo capture, and background sync.
Dispatchers kept a web console; the mobile surface stayed focused on the next job.
What shipped
Concrete scope included in this engagement.
- 1 Offline job pack download
- 2 Parts lookup and usage logging
- 3 Photo and signature close-out
- 4 Background sync with conflict rules
- 5 Dispatcher web console
The result
Same-day close-out rates rose about 44%. Office status matched the field without evening reconciliation.
The operator expanded the app to a second region on the same codebase.
Stack
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